Support & Help Center
- Details
- Category: Support & Help Center
Email Support
Contact us via email for non-urgent inquiries. We typically respond within 24-48 business hours.
Email Addresses by Department
| Department | Email Address | Response Time |
|---|---|---|
| General Inquiries | 24-48 hours | |
| Patient Services | 24-48 hours | |
| Billing Questions | 1-2 business days | |
| Technical Support | 24 hours | |
| Appointments | 24-48 hours | |
| Medical Records | 2-3 business days | |
| Student Services | 24-48 hours | |
| Admissions | 1-2 business days |
When Emailing Us
To help us assist you more quickly, please include:
- Your full name
- Patient ID or Student ID (if applicable)
- A clear description of your question or issue
- Best phone number to reach you (optional)
Important Notes
- Do not send sensitive medical information via email. Use the secure messaging feature in the Patient Portal instead.
- For urgent matters, please call us or use Live Chat for faster response.
- For medical emergencies, call 911.
Other Contact Options
- Live Chat Support (Fastest response)
- Phone Support
- Contact Form
- Details
- Category: Support & Help Center
Knowledge Base
Find answers to common questions and learn how to use our services effectively.
Popular Topics
Patient Portal
- How to register for the Patient Portal
- Accessing your medical records online
- How to request prescription refills
- Viewing lab results
- Sending secure messages to your provider
Appointments
- How to schedule an appointment online
- Canceling or rescheduling appointments
- What to bring to your appointment
- Online check-in process
Telemedicine
- Getting started with telemedicine visits
- Technical requirements for video visits
- Troubleshooting audio/video issues
- Joining a telemedicine appointment
Billing & Insurance
- Understanding your bill
- Setting up payment plans
- Insurance coverage questions
- Accessing the billing portal
Student Services
Need More Help?
If you cannot find the answer you need, please contact us:
- Details
- Category: Support & Help Center
Phone Support
Our dedicated support team is available to assist you by phone during business hours.
Support Phone Numbers
| Department | Phone Number | Hours |
|---|---|---|
| Main Support Line | (555) 123-4567 | 24/7 |
| Patient Services | (555) 123-4568 | Mon-Fri 8am-6pm |
| Billing Questions | (555) 123-4569 | Mon-Fri 9am-5pm |
| Technical Support | (555) 123-4570 | Mon-Fri 8am-8pm |
| Appointment Scheduling | (555) 123-4571 | Mon-Fri 7am-7pm |
| Pharmacy | (555) 123-4572 | Mon-Sat 8am-8pm |
| Student Services | (555) 123-4573 | Mon-Fri 9am-5pm |
Emergency Services
For medical emergencies, please call 911 or visit our Emergency Department.
After Hours
For after-hours urgent medical questions, call our 24/7 nurse line at (555) 123-4567.
Other Ways to Get Help
- Details
- Category: Support & Help Center
Insurance and Payment Information
Pars Medical Center accepts most major insurance plans and offers flexible payment options for all patients.
Accepted Insurance Plans
- Medicare
- Medicaid
- Blue Cross Blue Shield
- Aetna
- Cigna
- United Healthcare
- Humana
- Kaiser Permanente
Payment Options
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- Personal Checks
- Payment Plans (interest-free options available)
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
Verify Your Coverage
Please bring your insurance card to each visit. We recommend verifying your coverage before your appointment by contacting your insurance provider or calling our billing department.
Questions?
Contact our billing department at (555) 123-4567 or visit the Billing Portal for more information.
- Details
- Category: Support & Help Center
Frequently Asked Questions
Patient Services
- Online: Log into the Patient Portal and select "Schedule Appointment"
- Telemedicine: Visit our Telehealth Hub for virtual visits
- Phone: Call our scheduling line at (555) 123-4567
- Walk-in: Same-day appointments available for urgent care needs
- Visit emr.parsmedicine.com/portal
- Log in with your credentials or create an account
- Navigate to "Medical Records" section
- View lab results, visit summaries, immunizations, and more
- Medicare and Medicaid
- Blue Cross Blue Shield
- Aetna, Cigna, United Healthcare
- Most HMO and PPO plans
Telemedicine & Virtual Visits
- Visit meet.parsmedicine.com
- Enter your appointment code or select "Start Virtual Visit"
- Allow camera and microphone access when prompted
- Wait in the virtual waiting room for your provider
- Cold and flu symptoms
- Allergies and sinus issues
- Skin conditions and rashes
- Mental health consultations
- Prescription refills and follow-ups
- Chronic disease management
Student Services
- Click "Log in" in the top right corner
- Use your university credentials (same as email)
- Access your enrolled courses from the Dashboard
- Log into Student Portal
- Navigate to "Course Registration"
- Review your degree audit and available courses
- Select courses and confirm enrollment
Technical Support
- Visit identity.parsmedicine.com
- Click "Forgot Password"
- Enter your email address
- Check your email for reset instructions
- Live Chat: chat.parsmedicine.com (24/7)
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Phone: (555) 123-4569
- In-Person: IT Help Desk, Main Building Room 101
Still have questions?
Can't find the answer you're looking for? Our support team is ready to help.
Contact Support Start Live Chat- Details
- Category: Support & Help Center
Access Your Medical Records
Your complete medical history and records are available securely through our patient portal, 24/7
Lab Results
View blood work, urinalysis, pathology reports, and other laboratory test results with reference ranges.
Visit Summaries
Access notes from your appointments, including diagnoses, treatment plans, and provider recommendations.
Medications
Review your current prescriptions, dosages, refill history, and pharmacy information.
Immunizations
Track your vaccination history and see upcoming immunization recommendations.
Imaging Results
View radiology reports from X-rays, MRIs, CT scans, and other imaging studies.
Health History
Access your complete medical history including allergies, conditions, and surgical history.
How to Access Your Records
Log into Patient Portal
Visit the patient portal and sign in with your credentials. New patients can register online.
Navigate to Medical Records
Click on "My Health" and select "Medical Records" from the menu options.
View or Download
Browse your records online or download them as PDF for your personal files.
Request Additional Records
Need records from before our digital system? Submit a records request form.
Privacy & Security
Your medical records are protected under HIPAA regulations and secured with enterprise-grade encryption. We use multi-factor authentication and audit logging to ensure only authorized individuals access your information. You control who can view your records and can revoke access at any time.
Ready to Access Your Records?
Log in to view your complete medical history or contact us for assistance
Patient Portal Login Contact Us- Details
- Category: Support & Help Center
Quick Actions
Getting Started with Patient Portal
Create Your Account
Visit emr.parsmedicine.com/portal and click "Create Account". You'll need your patient ID number (found on your appointment paperwork) and email address to register.
Verify Your Identity
For your security, you'll answer verification questions based on your medical record. This ensures only you can access your health information.
Set Up Two-Factor Authentication
Enable 2FA for additional security. You can use SMS codes, email verification, or an authenticator app like Google Authenticator.
Explore Your Dashboard
Once logged in, you'll see your upcoming appointments, recent test results, medication list, and secure messages from your care team.
Medical Emergency?
If you're experiencing a medical emergency, call 911 immediately or go to your nearest emergency room.
Call 911- Details
- Category: Support & Help Center
Quick Actions
Getting Started with Moodle
Log In to Moodle
Visit education.parsmedicine.com and use your Pars Medicine credentials. New students receive login information via email after enrollment is confirmed.
Find Your Courses
Your enrolled courses appear on the dashboard. Click on any course to access lectures, assignments, and resources. Use the search bar to find additional courses.
Complete Your Profile
Click on your name in the top right corner and select "Profile". Add a photo and update your information so instructors and classmates can recognize you.
Set Notification Preferences
Go to Preferences > Notification preferences to customize how and when you receive updates about assignments, grades, and announcements.
Academic Programs
Select your program for program-specific resources:
Medicine (MD)
4-year programPublic Health (MPH)
2-year programBiomedical Sciences
PhD programResidency Programs
GME trainingContinuing Education
CME coursesOnline Certificates
Self-pacedCommon Questions
Technical Requirements
For the best learning experience:
- Chrome, Firefox, or Edge browser
- Stable internet connection
- Webcam for proctored exams
- Microphone for virtual classes
- Mobile: Moodle app available
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- Category: Support & Help Center
Quick Actions
PARS Token System
Our blockchain-based credential verification and incentive system:
Credential Verification
Immutable blockchain records of your verified credentials including licenses, certifications, and education.
Token Rewards
Earn PARS tokens for completing verifications, CME activities, and maintaining compliance.
Instant Verification
Hospitals can instantly verify your credentials using your NFT credential token.
Your Wallet
View your PARS token balance and credential NFTs in the credentialing portal.
System Status
- OpenEMROperational
- TelemedicineOperational
- CredentialingOperational
- E-PrescribingOperational
- Lab InterfaceOperational
- Details
- Category: Support & Help Center
Quick Fixes
Reset Your Password
Forgot your password? Reset it instantly through our identity portal.
Go to Identity PortalClear Browser Cache
Many issues can be resolved by clearing your browser's cache and cookies.
See instructions belowDisable VPN or Ad Blockers
VPNs and ad blockers can interfere with our services. Try disabling them.
Learn moreTry a Different Browser
Switch to Chrome or Firefox for the best experience with our systems.
See supported browsersClear Browser Cache
Follow these steps for your browser:
- Chrome: Press Ctrl+Shift+Delete, select "All time", check "Cached images" and "Cookies", click "Clear data"
- Firefox: Press Ctrl+Shift+Delete, select "Everything", check "Cache" and "Cookies", click "Clear Now"
- Edge: Press Ctrl+Shift+Delete, select "All time", check "Cached data" and "Cookies", click "Clear now"
- Safari: Go to Safari > Clear History, select "all history", click "Clear History"
VPN & Security Issues
If experiencing connection problems:
- Temporarily disable your VPN connection
- Disable browser extensions, especially ad blockers
- Check if your firewall is blocking our domains
- Allow cookies for *.parsmedicine.com
- Ensure JavaScript is enabled in your browser
Video/Audio Issues
For telemedicine problems:
- Ensure camera/microphone permissions are granted
- Close other apps using camera (Zoom, Teams, etc.)
- Check your internet speed at speedtest.net
- Try using headphones with built-in microphone
- Test at meet.parsmedicine.com/test
Mobile Issues
For mobile device problems:
- Update your browser or app to the latest version
- Ensure you have a stable internet connection
- Clear the app cache in Settings > Apps
- Restart your device
- For Moodle: Download the official Moodle app
Supported Browsers
For the best experience, use one of these browsers (latest version recommended):
System Status
Last updated: Just now
Before Contacting Support
Please have ready:
- Your username/email
- Browser & version
- Error messages (screenshot)
- Steps to reproduce issue
- Device type (PC/Mac/Mobile)
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