IT Help Desk
Technical support, software access, and network services to keep you connected and productive
🔧 Technical Support
Get help with hardware and software issues:
- Computer troubleshooting
- Software installation
- Virus/malware removal
- Device configuration
- Printer setup and support
🔐 Account Services
Manage your campus accounts and access:
- Student portal access
- Password resets
- Email configuration
- Multi-factor authentication
- Account recovery
📶 Network Access
Stay connected on campus and remotely:
- Campus WiFi (eduroam)
- VPN for remote access
- Wired network connections
- Guest network access
- Network troubleshooting
📱 Software & Apps
Access to essential software and applications:
- Microsoft 365 suite
- Learning management system
- Medical reference apps
- Statistical software
- Cloud storage services
🖨️ Printing Services
Campus printing and document services:
- Print credit management
- Color and B&W printing
- Large format printing
- Scanning services
- Mobile printing
💡 Tech Workshops
Build your technical skills:
- Microsoft Office training
- Data analysis tools
- Cybersecurity awareness
- Research tools training
- Digital literacy workshops
📦 Free Software for Students
📘
Microsoft 365
Word, Excel, PowerPoint
Word, Excel, PowerPoint
📊
SPSS Statistics
Data analysis
Data analysis
🔬
EndNote
Reference manager
Reference manager
🛡️
Antivirus
Security software
Security software
☁️
OneDrive
1TB cloud storage
1TB cloud storage
💬
Microsoft Teams
Collaboration
Collaboration
📊 System Status
| Service | Status | Notes |
|---|---|---|
| Student Portal | Operational | All systems normal |
| Campus WiFi | Operational | All buildings connected |
| Email Services | Operational | Microsoft 365 |
| VPN | Operational | Remote access available |
| Printing | Operational | All locations |
📅 Hours of Operation
| Support Channel | Availability | Response Time |
|---|---|---|
| Walk-in Help Desk | Mon-Fri: 8 AM - 8 PM Sat: 10 AM - 4 PM |
Immediate |
| Phone Support | Mon-Fri: 7 AM - 10 PM Sat-Sun: 10 AM - 6 PM |
< 5 minutes |
| Live Chat | 24/7 | < 2 minutes |
| Email/Ticket | 24/7 (response next business day) | < 24 hours |
Emergency Support: For after-hours emergencies affecting patient care or critical systems, call (555) 678-9012 ext. 1
📞 Contact Information
Help Desk Line
(555) 678-9012
(555) 678-9012
Email
This email address is being protected from spambots. You need JavaScript enabled to view it.
Location
Library Building, Ground Floor
Library Building, Ground Floor
Live Chat
support.parsmedicine.com
support.parsmedicine.com
🌐 Online Resources
- 🎫 Submit Support Ticket - Track your request online
- 📚 Knowledge Base - Self-service solutions and guides
- 📥 Software Downloads - Licensed software for students
- 🔐 Password Reset - Reset your campus password
- 📶 WiFi Setup Guide - Connect your devices
- 🖨️ Print Balance - Check and add print credits
Need Help Now?
Get technical support through your preferred channel
Submit Ticket Start Live Chat Call Help Desk🔒 Security Reminder
IT Help Desk will never ask for your password via email or phone. Be cautious of phishing attempts. Report suspicious emails to