Patient Services at Pars Medicine

Welcome to Pars Medicine Patient Services. As an academic medical center, we are committed to providing exceptional, compassionate healthcare while training the next generation of healthcare professionals. Our patient-centered approach combines clinical excellence with the latest medical research to deliver comprehensive care to our community.

Patient Portal Access

MyParsHealth Patient Portal

Access your medical information anytime, anywhere through our secure patient portal:

Portal Features:

• View Medical Records: Access test results, medical history, and visit summaries
• Schedule Appointments: Book, reschedule, or cancel appointments online
• Request Prescription Refills: Submit refill requests to your provider
• Secure Messaging: Communicate with your healthcare team
• View Bills and Make Payments: Review account statements and pay online
• Update Personal Information: Keep your contact and insurance information current
• Access Educational Resources: View personalized health education materials

How to Register for the Portal:

1. Visit panel.parsmedicine.com
2. Click "New User Registration"
3. Enter required information including date of birth and contact details
4. Verify your identity using the access code provided at your appointment
5. Create username and secure password
6. Begin using your portal immediately

For portal assistance, contact our Patient Support Center during business hours.

Scheduling Appointments

How to Schedule

Online Scheduling:

• Log into your patient portal
• Select "Schedule Appointment"
• Choose provider, appointment type, and preferred date/time
• Receive confirmation email with appointment details

By Phone:

• Call our scheduling line during business hours
• Provide your name, date of birth, and reason for visit
• Select from available appointment times
• Receive confirmation and pre-visit instructions

Walk-In Appointments:

• Limited walk-in availability for urgent concerns
• Check with specific department for walk-in hours
• Extended wait times may occur for walk-in visits

Appointment Types

• New Patient Visits: Comprehensive initial evaluation (allow 60-90 minutes)
• Follow-Up Visits: Continuing care appointments (30-45 minutes)
• Annual Wellness Visits: Preventive care and health screenings
• Telehealth Visits: Virtual appointments via video or phone
• Specialty Consultations: Referral-based appointments with specialists
• Urgent Care: Same-day or next-day appointments for acute issues

Preparing for Your Appointment

What to Bring:

• Government-issued photo identification
• Insurance card(s) - primary and secondary if applicable
• List of current medications including dosages
• List of allergies
• Relevant medical records from outside providers
• Payment method for copays and deductibles

Before Your Visit:

• Complete any pre-visit paperwork online or arrive 15 minutes early
• Write down questions or concerns to discuss with your provider
• Note any new symptoms or changes in your health
• Bring a family member or friend if desired
• Verify your insurance coverage and benefits

Medical Services

Primary Care Services

• Family Medicine: Comprehensive care for all ages
• Internal Medicine: Adult primary care and chronic disease management
• Pediatrics: Healthcare for infants, children, and adolescents
• Geriatrics: Specialized care for older adults
• Preventive Care: Wellness exams, vaccinations, health screenings

Specialty Care Services

Our specialists provide expert care across multiple medical disciplines:

• Cardiology: Heart and vascular care
• Orthopedics: Bone, joint, and musculoskeletal care
• Neurology: Neurological disorders and conditions
• Oncology: Cancer diagnosis and treatment
• Gastroenterology: Digestive system disorders
• Endocrinology: Hormone and metabolic disorders
• Dermatology: Skin conditions and care
• Psychiatry: Mental health and behavioral health services
• Obstetrics & Gynecology: Women's health services

Additional specialty services available - contact us for complete service listing.

Diagnostic and Imaging Services

• Laboratory Services: Blood work, urinalysis, cultures, pathology
• Radiology: X-rays, CT scans, MRI, ultrasound, mammography
• Nuclear Medicine: PET scans and specialized imaging
• Cardiac Testing: EKG, echocardiogram, stress testing
• Pulmonary Function Testing: Breathing and lung capacity tests

Emergency and Urgent Care

Emergency Department:

• 24/7 emergency medical care
• Board-certified emergency medicine physicians
• Treatment for life-threatening conditions
• Trauma care capabilities

Urgent Care:

• Extended hours for non-emergency acute illnesses and injuries
• No appointment necessary
• Treatment for minor fractures, lacerations, infections, etc.
• On-site X-ray and laboratory services

Insurance and Billing

Accepted Insurance

Pars Medicine accepts most major insurance plans including:

• Medicare and Medicaid
• Commercial insurance plans (Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, etc.)
• Workers' compensation
• Auto accident/personal injury
• Managed care plans and HMOs

Please verify your specific plan's coverage before your appointment. Insurance coverage varies by plan and service. Contact your insurance provider or our billing office to confirm coverage and benefits.

Payment Options

• Copays due at time of service
• Credit cards (Visa, MasterCard, Discover, American Express)
• Debit cards
• Cash or check
• Online payment through patient portal
• Payment plans available for larger balances

Financial Assistance

Pars Medicine is committed to providing care regardless of ability to pay. Financial assistance programs are available for qualifying patients:

• Sliding fee scale based on income
• Charity care for uninsured or underinsured patients
• Payment plan arrangements
• Assistance applying for Medicaid or marketplace insurance

Contact our Financial Counseling team to discuss assistance options.

Patient Rights and Privacy

Your Rights as a Patient

At Pars Medicine, you have the right to:

• Receive respectful, considerate, and dignified care
• Participate in decisions about your healthcare
• Receive information about your diagnosis, treatment, and prognosis
• Refuse treatment and be informed of the consequences
• Privacy and confidentiality of your medical information
• Access your medical records
• File complaints or grievances without fear of retaliation
• Receive care in a safe environment

HIPAA and Privacy Protection

We are committed to protecting your health information in accordance with HIPAA regulations:

• Your medical information is kept confidential and secure
• Information shared only with your care team and as authorized by you
• You control who can access your information
• You can request copies of your medical records
• Our Notice of Privacy Practices explains your rights and our obligations

Medical Records

Requesting Medical Records

For Your Personal Use:

• Access most records instantly through the patient portal
• Request complete records by completing Medical Records Request Form
• First copy provided free of charge; fees may apply for additional copies
• Allow 5-7 business days for processing

Transferring Records to Another Provider:

• Complete authorization form with receiving provider information
• Records sent securely via fax, mail, or electronic health record exchange
• No charge for records sent directly to another healthcare provider

Visitor Information

Visiting Hours

General visiting hours vary by department. Most areas allow:

• Inpatient units: 10:00 AM - 8:00 PM daily
• ICU and special care units: Limited hours and number of visitors
• Emergency Department: Two visitors per patient

Visiting policies may be modified based on patient condition or public health circumstances.

Visitor Guidelines

• Check in at nursing station before visiting patients
• Respect patient privacy and quiet hours
• Practice good hand hygiene
• Do not visit if you are ill
• Follow visitor restrictions for infection control
• Children must be supervised by an adult at all times

Patient Resources

Language Services

We provide interpretation services for patients with limited English proficiency:

• Professional medical interpreters available
• Telephone interpretation for 200+ languages
• No cost to patients
• Request interpreter when scheduling appointment

Disability Services

• Wheelchair-accessible facilities
• Sign language interpretation for deaf or hard-of-hearing patients
• Assistive listening devices
• Large-print materials available

Social Services

Our social workers can assist with:

• Connecting to community resources
• Financial counseling and assistance programs
• Transportation services
• Mental health and counseling referrals
• Discharge planning and home care arrangements

Contact Patient Services

Patient Support Center
Phone: Main office line
Hours: Monday - Friday, 8:00 AM - 5:00 PM

Appointment Scheduling
Phone: Available through main office
Hours: Monday - Friday, 7:30 AM - 6:00 PM

Medical Records
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours: Monday - Friday, 8:30 AM - 4:30 PM

Billing Questions
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: Available through main office

Services and availability subject to change. Please contact specific departments for detailed information about services, hours, and appointment availability. In case of medical emergency, call 911 or go to your nearest emergency department.