Frequently Asked Questions

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Category: Support & Help Center
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Frequently Asked Questions

Patient Services

You can schedule appointments through multiple channels:
  • Online: Log into the Patient Portal and select "Schedule Appointment"
  • Telemedicine: Visit our Telehealth Hub for virtual visits
  • Phone: Call our scheduling line at (555) 123-4567
  • Walk-in: Same-day appointments available for urgent care needs

Your medical records are accessible 24/7 through our secure Patient Portal.
  1. Visit emr.parsmedicine.com/portal
  2. Log in with your credentials or create an account
  3. Navigate to "Medical Records" section
  4. View lab results, visit summaries, immunizations, and more
For records requests requiring physical copies, contact Medical Records at This email address is being protected from spambots. You need JavaScript enabled to view it..

We accept most major insurance plans including:
  • Medicare and Medicaid
  • Blue Cross Blue Shield
  • Aetna, Cigna, United Healthcare
  • Most HMO and PPO plans
Contact our Billing Department at (555) 123-4568 to verify coverage before your visit.

Telemedicine & Virtual Visits

Starting a telemedicine visit is easy:
  1. Visit meet.parsmedicine.com
  2. Enter your appointment code or select "Start Virtual Visit"
  3. Allow camera and microphone access when prompted
  4. Wait in the virtual waiting room for your provider
Technical requirements: Chrome, Firefox, or Safari browser with webcam and microphone.

Many conditions can be effectively treated through telemedicine:
  • Cold and flu symptoms
  • Allergies and sinus issues
  • Skin conditions and rashes
  • Mental health consultations
  • Prescription refills and follow-ups
  • Chronic disease management
For emergencies or conditions requiring physical examination, please visit our emergency department or urgent care.

Student Services

Access Moodle LMS at education.parsmedicine.com:
  1. Click "Log in" in the top right corner
  2. Use your university credentials (same as email)
  3. Access your enrolled courses from the Dashboard
First-time users: Your account is automatically created when you enroll. Contact Student IT Support if you have login issues.

Course registration is managed through the Student Portal:
  1. Log into Student Portal
  2. Navigate to "Course Registration"
  3. Review your degree audit and available courses
  4. Select courses and confirm enrollment
Registration periods are announced via email. Contact your academic advisor for course selection guidance.

Technical Support

Password reset is available through our identity portal:
  1. Visit identity.parsmedicine.com
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for reset instructions
If you don't receive the email, check spam folder or contact Technical Support.

Multiple support channels are available:
  • Live Chat: chat.parsmedicine.com (24/7)
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: (555) 123-4569
  • In-Person: IT Help Desk, Main Building Room 101

Still have questions?

Can't find the answer you're looking for? Our support team is ready to help.

Contact Support Start Live Chat

Patient Portal

How do I access my patient portal?

You can access the patient portal at patient.parsmedicine.com. Use your email address and password to log in.

What should I do if I forget my password?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password.

Appointments

How can I schedule an appointment?

Visit your patient portal or call our office to schedule an appointment with your provider.

Can I cancel or reschedule an appointment?

Yes, you can cancel or reschedule appointments through your patient portal or by calling us.

Billing

How can I view my billing information?

Your billing information is available in your patient portal under the Billing section.

What payment methods do you accept?

We accept most major credit cards, debit cards, and electronic bank transfers.

Telemedicine

How do I start a telehealth visit?

Schedule a telehealth appointment through your portal. You will receive a link to join the video visit.

What equipment do I need for a telehealth visit?

You need a device with a camera and microphone (computer, tablet, or smartphone) and a stable internet connection.

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